San Antonio IT Solutions Privacy Policy

Effective Date: April 14, 2025

San Antonio Tech Solutions ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, store, and protect your data when you visit our website, interact with us on social media, or use our services—including chatbots, payment gateways, and analytics tools.

1. Information We Collect

A. Personal Information

We collect personal data when you:

Fill out a form on our website
Use our live chatbot
Book a consultation or service
Request a free onsite security assessment
Make a payment or subscribe to services
Interact with our social media pages

This may include:

Name, email address, phone number
Company name and job title
Billing and payment details (processed securely through third-party gateways)
Any other information you voluntarily provide

B. Technical & Behavioral Data

Automatically collected via cookies and tools:

IP address and geolocation
Device, operating system, and browser type
Pages visited and session duration
Chatbot interactions and referral sources

2. Use of Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve website performance and personalization
Analyze website usage
Deliver targeted advertising
Enhance chatbot interactions

You can manage cookie preferences in your browser settings. Disabling some may limit website functionality.

3. Third-Party Tools and Integrations

We use the following trusted third-party tools:

Analytics & Advertising:

Google Analytics
Google Ads
Meta/Facebook Pixel
LinkedIn Ads

Payment Gateways:

Stripe
PayPal
These services handle all transactions securely; we do not store full payment details on our servers.

Chatbot Platform:

We use a chatbot service to assist with inquiries. Any personal data submitted via chatbot is securely handled and used solely to respond to your request.

Each tool is governed by its own privacy policy. We recommend reviewing them for full transparency.

4. How We Use Your Information

We use the data we collect to:

Respond to inquiries and service requests
Provide and manage services
Process payments and send confirmations
Customize user experience
Improve website functionality and content
Deliver targeted marketing and promotions
Ensure cybersecurity and fraud protection

We never sell or rent your personal information.

5. Social Media Policy

We interact with users on platforms like Facebook, LinkedIn, Instagram, and X (Twitter). Your interactions with us (likes, comments, shares, DMs) are governed by those platforms’ policies.
Please avoid sharing sensitive personal information in public posts or comments.

6. Data Security

We apply physical, administrative, and technical safeguards to protect your information, including:

SSL encryption
Secure third-party payment processors
Access controls and authentication systems
Firewall and antivirus protections

7. GDPR & CCPA Compliance

Your Rights Under GDPR (EU Residents):

Access, update, or delete your personal data
Withdraw consent for data processing
Request data portability
File a complaint with a supervisory authority

Your Rights Under CCPA (California Residents):

Know what personal data we collect and how it's used
Request deletion of your data
Opt-out of the sale of your data (we do not sell personal data)

8. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from minors. If we become aware of such data, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with a revised "Effective Date."

10. Contact Us

Questions? Requests? Contact us at:

San Antonio Tech Solutions
📍 San Antonio, TX
📧 info@satitsolutions.com
📞 (310) 975-4151